Welcome to Custody One
Connecting Legal Professionals with Ease
Custody One is a streamlined platform designed to connect Solicitors and Legal Agents for Police Station and Magistrates’ Court attendances.
With our unique app and secure portal, you can assign cases, track progress, and receive attendance reports quickly, reliably, and without the need for endless phone calls or emails.
iOS and Android application will be available soon.
Benefits of using the Custody One platform
Assign matters to any agent
Instantly assign available agents to Police Station or Magistrates' Court matters — securely and in real time.
Instant Access to Case Notes
Agents can upload attendance notes and key updates directly through the platform, giving solicitors immediate visibility. No more chasing for paperwork — everything is timestamped, organised, and accessible in real-time, exactly when you need it.
Modern solution
Skip the calls and waiting. Track results and updates through one centralised, digital platform — from instruction to conclusion
The Custody One platform
Seamless process
The Custody One app simplifies the process of instructing accredited representatives. Once you've submitted the instruction, the platform manages the rest — allowing you to monitor progress remotely with ease.
24/7 available
Support is available 24/7, ensuring that any unforeseen issues can be promptly resolved via email or phone.
Taking care of every stage
From Police station interview to court attendance, our agents deliver end-to-end support with client care at the core of every interaction.
Compliance ready
Our intelligent pro forma has been developed and rigorously tested over a number of years to ensure it meets SQM and LEXCEL standards. Trusted by diverse firms and proven through live audits, it ensures your compliance is always on point.
Clear guidance
Our intelligent pro-forma serves as a clear reference tool for agents during disclosure and consultation. It also enables solicitors to understand the context and reasoning behind any advice, ensuring continuity of care.
Prioritising based on proximity
Using GPS, The Custody One app matches attendance requests with nearby Accredited Representatives to reduce travel costs and delays. Accredited Representatives closest to the station receive priority messaging, ensuring fast localised coverage.
Need help or want to speak to someone?
Reach out to our team — we're here to assist with setup, case support, or onboarding.